Refund and Return Policy
Effective Date: 23/04/2025
Welcome to Needle Hands – where fashion meets craftsmanship. Your satisfaction is our top priority. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when shopping with us.
️ Returns
We gladly accept returns on eligible fashionwear and accessories within 7 days of delivery. To be eligible for a return, items must be:
- Unworn, unused, and unwashed
- In original condition with all tags and packaging intact
- Free from makeup, perfume, or any signs of wear
Non-returnable items include:
- Sale items or discounted products
- Custom or made-to-order pieces
- Intimate apparel (e.g. undergarments, swimwear)
Refunds
Once we receive your returned item and inspect it, we’ll notify you via email. If approved:
- A refund will be issued to your original payment method within 7–10 business days
- Shipping fees (if any) are non-refundable
If your return is rejected due to signs of wear, damage, or missing tags, it will be sent back to you.
Exchanges
Want a different size or color? No problem. Reach out to us within 3 days of receiving your item, and we’ll guide you through an exchange (subject to availability).
Return Shipping
Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect
We recommend using a trackable shipping service to ensure safe return
❗ Damaged or Incorrect Items
Received a wrong or defective item? Please contact us within 48 hours of delivery with a photo and your order number. We’ll prioritize resolving the issue quickly – either by sending a replacement or offering a full refund.
How to Start a Return
Email us at refunds@needlehands.com with:
Your full name, Order number, Reason for return, Photo evidence (if applicable)
We’re here to make sure you love what you wear.
For any questions, don’t hesitate to reach out: refunds@needlehands.com
